Barriers to Implementing Quality Management in Spanish Thalassotherapy Centers

Marta Peris-Ortiz (), María Cruz del Río Rama and José Álvarez García
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Marta Peris-Ortiz: Universitat Politècnica de Valencia
María Cruz del Río Rama: Universidad de Vigo
José Álvarez García: Universidad de Extremadura

Chapter Chapter 8 in Health and Wellness Tourism, 2015, pp 117-131 from Springer

Abstract: Abstract The objective of this paper was to identify barriers that thalassotherapy centers perceive they must overcome to implement and achieve certification of a Quality Management System. The method used descriptive and factor analyses to determine barriers’ importance and structure. It was conducted in 31 out of 44 national thalassotherapy centers according to 2011 records. The empirical study reveals that the most important perceived barriers are reluctance to take on new responsibilities, inadequate knowledge and lack of understanding of quality management, and resistance to change.

Keywords: Important Barrier; Quality Management System; Tourism Sector; Management Commitment; Implementation Climate (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-319-11490-3_8

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DOI: 10.1007/978-3-319-11490-3_8

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