A Review of Scientific Evidence for Public Perspectives on Online Rating Websites of Healthcare Providers

Sophia Fischer () and Martin Emmert
Additional contact information
Sophia Fischer: TU Dresden
Martin Emmert: Friedrich-Alexander Universität Erlangen-Nürnberg

A chapter in Challenges and Opportunities in Health Care Management, 2015, pp 279-290 from Springer

Abstract: Abstract The importance of consumer-driven quality reporting initiatives, such as provider rating websites, is on the rise in many industrialized countries like the USA, the UK and Germany. Therefore, this essay covers the issue of online rating websites of healthcare providers as internet-based social networking platforms that facilitate peer-to-peer information exchange and subjective patient experience assessments. Since research on these information tools is in its infancy, this essay uses an explorative approach to outline the five most common views on provider rating websites that appear in the scholarly and public debate. Based on an in-depth literature review of the international evidence, the essay reveals that provider rating websites prove to become a major performance indicator for healthcare managers and a useful tool for individual decision-making in provider choice. Besides a thorough reflection on the most common public misconceptions, the value of this essay lies in the provision of significant recommendations for all stakeholders for the future enhancement of provider rating websites.

Keywords: Healthcare Provider; Patient Review; Provider Choice; Statutory Health Insurance Physician; Improve Quality Management (search for similar items in EconPapers)
Date: 2015
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-319-12178-9_22

Ordering information: This item can be ordered from
http://www.springer.com/9783319121789

DOI: 10.1007/978-3-319-12178-9_22

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().