Challenges of E-Health Communication: Implementation of Electronic Insurance Payment Receipts

Doreen Reifegerste ()
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Doreen Reifegerste: University of Jena

A chapter in Challenges and Opportunities in Health Care Management, 2015, pp 347-353 from Springer

Abstract: Abstract The online provision of personal health data is an important step towards increased patient empowerment. Health insurance providers can offer fast, easy and individual access to accounting data for their clients. However, the implementation of such internet tools is fraught with a variety of challenges, and several technical and legal aspects have to be considered. The structure and labeling of accounting data is not intended for usage by laypersons; it is therefore necessary to translate medical and accounting terms in a user-friendly way. If this is not done, misunderstandings and misinterpretations can lead to confusion and frustration on the part of patients, as well as to conflicts with care providers.

Keywords: Provide Health Insurance; Increase Patient Empowerment; Personal Health Records; Techniker Krankenkasse; German Social Security Code (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-319-12178-9_28

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DOI: 10.1007/978-3-319-12178-9_28

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