Design and Implementation of a Performance Measurement System for the German Trade Sector

Maurice Kügler () and Christoph Nowakowski ()
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Maurice Kügler: EBS Business School
Christoph Nowakowski: BearingPoint

A chapter in Business Intelligence for New-Generation Managers, 2015, pp 27-39 from Springer

Abstract: Abstract Managers in today’s trade companies need information management tools that provide them with relevant information in a flexible way. This chapter addresses this need by proposing a performance measurement system particularly suited to managers’ information needs in the German trade sector. Their information needs are determined by applying the success factor method and by analyzing empirical success factor research on the German trade sector. According to the identified information needs, the trade scorecard (TSC) is proposed, a performance measurement system for managers in the German trade sector. The TSC is then implemented as a prototype in a business intelligence environment that supports flexible, real-time access to company data.

Keywords: German trade sector; Performance management; Performance measurement management (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-319-15696-5_3

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DOI: 10.1007/978-3-319-15696-5_3

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