The Evaluation of Business Excellence Within Network Enterprises

Miriam Jankalova ()
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Miriam Jankalova: University of Žilina

A chapter in Management of Network Organizations, 2015, pp 153-167 from Springer

Abstract: Abstract A network enterprise is currently found in an environment of global hyper-competition with growing uncertainty, discontinuity, chaos and paradox. This means that something special is required to provide added value. It is understood in the way in which an enterprise is de facto successful, extraordinary and has achieved the status of Business Excellence. Empirical evidence reveals that there are currently methods enabling the assessment of the status of Business Excellence, to which companies aspire to achieve. The question is which of those methods is the right one, as its choice depends mainly on the degree of its usability for the needs of the complex assessment of an enterprise, on the determination of “whom and to what purpose the assessment serves”, on the object and subject of the assessment, as well as on knowledge of current trends in the assessment of Business Excellence status. It is for this reason that many enterprises have understood that application of universal methods in the current competitive environment is somewhat hazardous in practical terms. Just as every person is an individual, so every enterprise is unique and is characterized by individual needs, wishes and the environment. The aim of this contribution is to determine whether there is any method (tool, technique), by means of which it would be possible to assess the achieved status of Business Excellence, taking into account constant changes in the global business environment. The partial aim is the characterization of the Business Excellence concept, including individual methods (tools, techniques) currently used for assessing its status.

Keywords: Corporate Social Responsibility; Customer Satisfaction; Success Factor; Balance Scorecard; Network Enterprise (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-319-17347-4_11

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DOI: 10.1007/978-3-319-17347-4_11

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