The Relationship Between the Waiting Crowd and the Average Service Time

Oliver Handel () and André Borrmann ()
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Oliver Handel: Technische Universität München
André Borrmann: Technische Universität München

A chapter in Traffic and Granular Flow '15, 2016, pp 209-216 from Springer

Abstract: Abstract InHandel, Oliver this paperBorrmann, André the relationship between the waiting crowd and the service time—the average duration to serve one single customer—is evaulated in the context of vendor stands (e.g. food stands, concession stands or kiosks). Drawing from traditional analytic queuing theory, a distribution function for the service time that remains steady is generally used. This steady state assumption is questioned in this paper by using computer simulation, empirical observation and qualitative reasoning. On the one hand, the impact of the amount of people waiting on the average duration of service time is examined. On the other hand, the effects of crowding on the choice of a customer are evaluated as well. Within this context different causal feedback relationships are identified that are expected to be of fundamental importance. The paper concludes that for the endogenisation of the service time, the incorporation of these feedback relationships is key to obtain more accurate results.

Keywords: Service Time; Service Time Distribution; Service Discipline; Steady State Assumption; Causal Loop Diagram (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-319-33482-0_27

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DOI: 10.1007/978-3-319-33482-0_27

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