Fallibility and Trust in Healthcare

Øyvind Kvalnes ()
Additional contact information
Øyvind Kvalnes: BI Norwegian Business School

Chapter Chapter 5 in Fallibility at Work, 2017, pp 79-99 from Springer

Abstract: Abstract This chapter discusses examples from healthcare, to illustrate further the relevance of Reason’s barrier model beyond aviation, and to introduce the concept of trust into the discussion about fallibility. Hospital staff face situations where it is important that they voice a concern, and intervene to stop chains of events that may lead to unnecessary injury or death. Hospitals and other organizations in the health sector need to create a barrier system where people do not hesitate to voice their concerns, a communication climate where it is normal and appreciated to intervene when you sense that something is wrong. The guiding ideas of this chapter are that openness about mistakes (i) can serve a foundation for trust within a professional unit, (ii) is necessary for further learning and improvement of professional services, and (iii) can strengthen public trust in the service providers.

Date: 2017
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-319-63318-3_5

Ordering information: This item can be ordered from
http://www.springer.com/9783319633183

DOI: 10.1007/978-3-319-63318-3_5

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().