Blockchain in the Payments Industry: Developing a Discussion Agenda Based on Pain Points and Opportunities

Friedrich Holotiuk (), Jürgen Moormann () and Francesco Pisani ()
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Friedrich Holotiuk: Frankfurt School of Finance & Management
Jürgen Moormann: Frankfurt School of Finance & Management
Francesco Pisani: Frankfurt School of Finance & Management

Chapter 7 in Business Transformation through Blockchain, 2019, pp 197-231 from Springer

Abstract: Abstract Blockchain is known as a disruptive technology with multiple effects on companies, customers, and entire industries. For a long time, the analysis of the impact of information technology has been at the center of information systems research. If the impact is properly understood, appropriate actions for the players in an industry can be derived. In our chapter we set out to develop a discussion agenda that aims to advance the understanding of the impact blockchain might have on the payments industry and which can guide the further development in this field. In order to do so, we conducted a Delphi study among 45 experts and identified a large number of statements summarizing the potential development of blockchain. In the following we elaborate on the data gained from the Delphi study and discuss the statements in terms of two dimensions. First, as we observed different levels of consensus regarding the statements, we develop clusters based on three consensus criteria. Second, we build on thematic groups and discuss the ranking of the statements within these groups. We conclude by providing an agenda to push forward the discussion on the dissemination of blockchain in the payments field.

Keywords: Blockchain technology; Payments industry; Financial services sector; Delphi study; Experts; Discussion agenda; Impact; Adoption; Dissemination; Pain points; Challenges; Consensus; Agreement; Unison; Ranking (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-319-98911-2_7

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DOI: 10.1007/978-3-319-98911-2_7

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