The Impact of Blockchain on the Tourism Industry: A Theory-Based Research Framework

Horst Treiblmaier () and Irem Önder ()
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Horst Treiblmaier: MODUL University Vienna
Irem Önder: MODUL University Vienna

Chapter 1 in Business Transformation through Blockchain, 2019, pp 3-21 from Springer

Abstract: Abstract Digitalization is a trend that has heavily impacted the tourism industry. Horwath HTL (2015), the world’s largest hospitality consulting brand, points out that technological (r)evolution and digital channels belong to the mega trends in tourism which will influence mid- and long-term tourism development. The World Economic Forum (WEF) (2017, p. 3) states in its report on digital transformation in the aviation, travel, and tourism industry that “there is widespread recognition among industry leaders that the role of digital technology is rapidly shifting, from being a driver of marginal efficiency to an enabler of fundamental innovation and disruption”. The WEF details recent industry trends, such as a growing demand for travel, the rise of the digital consumer, changes to the security landscape, and technological trends such as the rise of intelligent automation and the dominance of digital platforms. As a side note, the term “blockchain” is mentioned only once in their 40-page report as a potential enabler for the safe and secure exchange of personal data.

Keywords: Tourism; Tourism industry; World economic forum; Digital tourism; Travel industry; Tourism organizations; Destination management organization (DMO); Interviews; Semi-structured interviews; Agency theory (AT); Transaction cost theory (TCT); Resource-based view of the firm (RBV); Actor network theory (ANT); Agent; Transparency; Disintermediation; Intermediation; E-commerce; Market structures; Communication structures; Relations (search for similar items in EconPapers)
Date: 2019
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DOI: 10.1007/978-3-319-99058-3_1

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