IOP — Intelligent Order Processing

Jürgen Ahlers, Hermann Eichert and Johannes Musseleck
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Jürgen Ahlers: BASF AG
Hermann Eichert: BASF Shared Services GmbH
Johannes Musseleck: BASF AG

A chapter in AGILITY by ARIS Business Process Management, 2006, pp 155-162 from Springer

Abstract: Summary “Every customer is an e-customer!”. The BASF AG ‘Plastics’ business units have made a big step towards this goal by developing and successfully rolling out ‘IOP’- Intelligent Order Processing. IOP solves the ‘double order-entry’ problem, resulting in high customer acceptance — a genuine win-win situation for BASF and their customers.

Keywords: Optical Character Recognition (OCR); e-Commerce; integration; Business Processes; order; recognition; SAP; semantics; document analysis (search for similar items in EconPapers)
Date: 2006
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-540-33528-3_14

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DOI: 10.1007/3-540-33528-5_14

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