From Process Efficiency to Organizational Performance

Tobias Blickle and Helge Heß
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Tobias Blickle: IDS Scheer AG
Helge Heß: IDS Scheer AG

A chapter in AGILITY by ARIS Business Process Management, 2006, pp 269-281 from Springer

Abstract: Summary In a lot of organizations and lines of business, efficiency and productivity not only depend upon well-structured processes and the best possible IT-support, but increasingly rely upon optimizing the communication between participating teams and groups. This article highlights the way in which these organizational interrelations may be analyzed and visualized in order to increase organizational performance.

Keywords: Corporate Performance Management; Process Performance Management; KPI; process mining; organizational performance; Service Level Agreements; social network analysis (search for similar items in EconPapers)
Date: 2006
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-540-33528-3_23

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DOI: 10.1007/3-540-33528-5_23

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