Practical Implication and Use of Process Management at T-Mobile Czech Republic, a.s

Přemysl Filip, Miloš Ungr and František Havel
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Přemysl Filip: T-Mobile Czech Republic, a.s.
Miloš Ungr: T-Mobile Czech Republic, a.s.
František Havel: T-Mobile Czech Republic, a.s.

A chapter in AGILITY by ARIS Business Process Management, 2006, pp 17-26 from Springer

Abstract: Summary The attention devoted to the field of Process Management at T-Mobile Czech Republic, a.s. (TMCZ) is indisputable. This becomes evident from the fact that it has been integrated into the management style at TMCZ. The aim of this article is to provide a summary of the historical development of Process Management at TMCZ, which already started earlier than the official announcement of the objective to implement Process Management principles throughout the entire company. After a short description of the company itself, the focus is centered on the milestones of Process Management at TMCZ, the preconditions and reasons leading to the crucial decision taken by top management, and the activities leading to the goal of a process-managed company. Future visions and plans in the field of Process Management are also shortly outlined.

Keywords: Process; Process Management; ARIS; Process Model; Process Improvement (search for similar items in EconPapers)
Date: 2006
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-540-33528-3_3

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DOI: 10.1007/3-540-33528-5_3

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