Business Process Excellence at Royal KPN

Eric Kramer and Eric Roovers
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Eric Kramer: Royal KPN
Eric Roovers: Royal KPN

A chapter in AGILITY by ARIS Business Process Management, 2006, pp 53-70 from Springer

Abstract: Summary KPN is strongly committed to continue leading the market with quality services, top products, and excellent operational performance. Outstanding Process Management is imperative to our success. This article describes how we enable business success by employing solid solutions for the process life cycle using the ARIS Platform.

Keywords: Process management process; Release Cycle Management; target-group process views (search for similar items in EconPapers)
Date: 2006
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-540-33528-3_6

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DOI: 10.1007/3-540-33528-5_6

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