Quality Management Handbook on the Web — A Visionary Platform

Jakob Hefele
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Jakob Hefele: Ingenics AG

A chapter in AGILITY by ARIS Business Process Management, 2006, pp 71-83 from Springer

Abstract: Summary Owing to a huge increase in sales in 2003, the technical consultant Ingenics AG faced the challenge of developing and implementing new structures and processes. Core elements from the Toyota production system were replicated onto the Ingenics administration. The new management and process culture creates the framework for the orientation towards value-adding activities and striving for continuous development. The defined business processes are published in a Web-enabled Quality Management (QM) handbook using ARIS products. The platform unites the elements process view, data view (documents and SAP transactions), and organizational view. By respecting the Best-Practices approach, the QM handbook today represents the central platform for employees, integrating business processes and IT.

Keywords: Re-engineering; cost control; Business Process Management (search for similar items in EconPapers)
Date: 2006
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-540-33528-3_7

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DOI: 10.1007/3-540-33528-5_7

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