IT Service Management: Getting the View

Vitalian A. Danciu (), Andreas Hanemann (), Martin Sailer () and Heinz-Gerd Hegering ()
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Vitalian A. Danciu: Ludwig-Maximilians-Universität München
Andreas Hanemann: Leibniz Supercomputing Center of Munich
Martin Sailer: Ludwig-Maximilians-Universität München
Heinz-Gerd Hegering: Ludwig-Maximilians-Universität München and Leibniz Supercomputing Center of Munich

A chapter in Managing Development and Application of Digital Technologies, 2006, pp 109-130 from Springer

Keywords: Service Management; Service Level Agreement; Domain Name System; Simple Network Management Protocol; Service Event (search for similar items in EconPapers)
Date: 2006
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-540-34129-1_7

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DOI: 10.1007/3-540-34129-3_7

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