Understanding the ‘Service’ Component of Application Service Provision: An Empirical Analysis of Satisfaction with ASP Services

Anjana Susarla (), Anitesh Barua and Andrew B. Whinston
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Anjana Susarla: University of Washington Business School
Anitesh Barua: The University of Texas at Austin
Andrew B. Whinston: The University of Texas at Austin

A chapter in Information Systems Outsourcing, 2006, pp 481-521 from Springer

Keywords: Service Quality; Customer Satisfaction; Consumer Research; Functional Capability; Consumer Satisfaction (search for similar items in EconPapers)
Date: 2006
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DOI: 10.1007/978-3-540-34877-1_17

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