Business Process Offshoring to India: An verview

Guru Sahajpal, Manish Agrawal (), Rajiv Kishore () and H. Raghav Rao ()
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Guru Sahajpal: Senior Associate, Banking and Capital Markets Consulting Infosys Technologies Limited
Manish Agrawal: University of South Florida
Rajiv Kishore: State University of New York at Buffalo
H. Raghav Rao: State University of New York at Buffalo

A chapter in Information Systems Outsourcing, 2006, pp 605-630 from Springer

Keywords: Business Process; Call Center; Service Level Agreement; Contact Center; Internal Revenue Service (search for similar items in EconPapers)
Date: 2006
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-540-34877-1_21

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DOI: 10.1007/978-3-540-34877-1_21

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