Work Allocation and Scheduling

A. Liret and Raphael Dorne
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A. Liret: British Telecommunications plc
Raphael Dorne: British Telecommunications plc

Chapter 10 in Service Chain Management, 2008, pp 139-152 from Springer

Abstract: Abstract In the last chapter, we discussed the problem of automating and optimising shift allocations to people in order to meet certain service levels. Now that the number and type of people that need to be rostering in on the day have been determined, there is a need for scheduling work to them. The focus of this chapter is on the challenges in implementing an effective work allocation and scheduling system.

Keywords: Mobility Platform; Demand Point; Schedule System; Business Objective; Gantt Chart (search for similar items in EconPapers)
Date: 2008
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DOI: 10.1007/978-3-540-75504-3_10

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