People and Attendance Management

A. McCormick
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A. McCormick: British Telecommunications plc

Chapter 11 in Service Chain Management, 2008, pp 153-165 from Springer

Abstract: Abstract The employees within an enterprise performing tasks in the service chain represent the ‘capacity’ available and, therefore, directly influence the ability of the chain to process work. This capacity has a number of component parts: the people themselves, their planned attendance and variations – positive through overtime or negative through absence. This ‘net availability’ must be maintained accurately, and in real time, to enable effective planning, scheduling and reservation of the capacity further along the chain. As well as making this information available to components and functions within the service chain, employees themselves need to view and manipulate it. Enterprises generally do not have a joined up approach to managing this capacity as an entity, rather managing parts of it separately combining manual human resources (HR) processes with limited system support.

Keywords: Resource Pool; Annual Holiday; Service Chain; European Working Time Directive; Employee Preference (search for similar items in EconPapers)
Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-540-75504-3_11

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DOI: 10.1007/978-3-540-75504-3_11

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