Forecasting and Demand Planning

J. Malpass and M. Shah
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J. Malpass: British Telecommunications plc
M. Shah: Infosys Technologies Limited

Chapter 4 in Service Chain Management, 2008, pp 51-64 from Springer

Abstract: Abstract Compared to traditional manufacturing and supply chain, forecasting in the service industry is in a nascent stage. Forecasting in the service chain is not limited to forecasting of sales, raw material or components but it could be as varied as forecasting internet bandwidth requirement, call volumes at a call centre or the customers walking into restaurant between 8 pm to 9 pm on Saturday evening. The variety and complexity of forecasting requirements changes from business to business.

Keywords: Service Industry; Call Centre; Forecast Accuracy; Forecast Method; Demand Forecast (search for similar items in EconPapers)
Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-540-75504-3_4

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DOI: 10.1007/978-3-540-75504-3_4

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