Tactical Resource Planning and Deployment

M. Kern and Gilbert Owusu
Additional contact information
M. Kern: British Telecommunications plc
Gilbert Owusu: British Telecommunications plc

Chapter 5 in Service Chain Management, 2008, pp 65-77 from Springer

Abstract: Abstract One of the key goals for service businesses is to find the right balance between the quality of service delivered to its customers and the incurred cost. The quality of service should be as high as possible in order to achieve high customer satisfaction and retention, and this often increases costs. Authorising overtime, for example, to guarantee timely service delivery has financial consequences. However, costs generally should be as small as possible to achieve high profitability. Clearly both objectives are contradictory and often cannot be fully satisfied at the same time due to the constraints on resource utilisation

Keywords: Resource Planning; Capacity Plan; Planning Scenario; Plan Improvement; Tactical Planning (search for similar items in EconPapers)
Date: 2008
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-540-75504-3_5

Ordering information: This item can be ordered from
http://www.springer.com/9783540755043

DOI: 10.1007/978-3-540-75504-3_5

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().