Reservation Management and Resource CRM

Y. Li
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Y. Li: British Telecommunications plc

Chapter 7 in Service Chain Management, 2008, pp 99-107 from Springer

Abstract: Abstract The increasing sophistication of today’s customers poses certain challenges such as responsiveness, accuracy, predictability and the reliability of service appointing to service providers in both private and public sectors. Reservation management technology is rapidly evolving to address these challenges.

Keywords: Customer Demand; Resource Capacity; Revenue Management; Hotel Room; Customer Request (search for similar items in EconPapers)
Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-540-75504-3_7

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DOI: 10.1007/978-3-540-75504-3_7

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