The TRI*M Principle-Applying It in the Public Sector

Eric Sondervan
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Eric Sondervan: TNS NIPO

Chapter 4 in From Customer Retention to a Holistic Stakeholder Management System, 2008, pp 31-49 from Springer

Abstract: Abstract TRI*M is one of the leading systems in the area of Stakeholder Management. TRI*M was originally designed for the profit sector. Since more than a decade, some twelve thousand studies have taken place for a great many companies, from small and medium-sized businesses to the blue-chips of this world. More than half of the Fortune 100 companies use (or have used) TRI*M.

Keywords: Private Sector; Nursing Home; Public Sector; Service Quality; Policy Area (search for similar items in EconPapers)
Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-540-77430-3_4

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DOI: 10.1007/978-3-540-77430-3_4

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