Service Innovation and Business Models

H. Bouwman and E. Fielt
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H. Bouwman: Policy and Management of Delft University of Technology
E. Fielt: The Networked Business group of Telematica Instituut

Chapter 1 in Mobile Service Innovation and Business Models, 2008, pp 9-30 from Springer

Abstract: Western economies are highly dependent on service innovation for their growth and employment. An important driver for economic growth is, therefore, the development of new, innovative services like electronic services, mobile end-user services, new financial or personalized services. Service innovation joins four trends that currently shape the western economies: the growing importance of services, the need for innovation, changes in consumer and business markets, and the advancements in information and communication technology (ICT).

Keywords: Business Model; Mobile Service; Quality Function Deployment; Service Firm; Service Innovation (search for similar items in EconPapers)
Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-540-79238-3_1

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DOI: 10.1007/978-3-540-79238-3_1

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