A We-Centric Service: The PolicePointer

M. Reuver and M. Steen
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M. Reuver: The Information and Communication Technology section of Delft University of Technology
M. Steen: TNO Information and Communication Technology

Chapter 9 in Mobile Service Innovation and Business Models, 2008, pp 179-189 from Springer

Abstract: In this chapter, we discuss the design of a service concept and its underlying business model for a context-aware, we-centric service for Dutch police officers. We-centric services are meant to support people in their communication and collaboration in dynamic groups that may change or emerge over time. Typically, these kinds of services add value by locating colleagues, finding out who has relevant information on the user’s current situation and/or discovering which group members are available for direct communication. Designing business models for we-centric services is a novel area. As end-users can both consume and provide value for the service offering, unique business model issues emerge especially in the service domain.

Keywords: Police Officer; Police Region; Service Innovation; Police Organization; Service Concept (search for similar items in EconPapers)
Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-540-79238-3_9

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DOI: 10.1007/978-3-540-79238-3_9

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