Key Success Factors for ICT-System Implementation in SME's

Jan Stentoft Arlbjørn (), Torben Damgaard () and Anders Haug ()
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Jan Stentoft Arlbjørn: University of Southern Denmark
Torben Damgaard: University of Southern Denmark
Anders Haug: University of Southern Denmark

Chapter 16 in The Network Experience, 2009, pp 249-266 from Springer

Abstract: These years, small and medium-sized enterprises (SME's) are facing management challenges related to secure competitiveness in global production networks and smart business networks. Specialized sub-suppliers are able to compete in a global market, e.g. due to high quality and reliability. However, research also indicates that SMEs when compared with larger companies are less likely to create organizational changes when new systems are being implemented and that they have too much focus on day-to-day operations in the absence of strategic considerations on information communication technology (ICT)-systems. The paper reports on a study on explorative case studies and a quantitative-survey on ICT-implementation in SMEs. Based on this, hypotheses and the research methodology are outlined for further research in the use of ICT in SMEs.

Keywords: Supply Chain; Business Process; Case Company; Enterprise Resource Planning; Global Supply Chain (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-540-85582-8_16

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DOI: 10.1007/978-3-540-85582-8_16

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