The Quick-Connect Capability and Its Antecedents

Otto R. Koppius () and Arnoud J. Laak ()
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Otto R. Koppius: Erasmus University Rotterdam
Arnoud J. Laak: Greenwich Consulting Benelux

Chapter 17 in The Network Experience, 2009, pp 267-284 from Springer

Abstract: The last few years have seen the rise of a new breed of interorganizational systems, built around web services and business process standards that allows for new and efficient ways of cooperation with new business partners in the network. This quick-connect capability in turn may affect how organizations in a business network structure their own network of relationships. In this paper, using a survey among organizations in the Dutch Graphimedia industry, we develop and validate a measure of the quick connect capability as consisting of four subcomponents: quick connect, quick complexity, quick disconnect and low switching costs, and we show that this quick connect capability can exist on both the supplier side as well as the customer side. We furthermore show that investing in interorganiza-tional systems that enable the usage of communication standards and business process standards leads organizations to develop such a quick connect capability, particularly on the supplier side. These results suggest that it is valuable for organizations to invest in the quick connect capability in order to achieve the flexibility that is necessary to compete in a dynamic business network.

Keywords: Switching Cost; Supply Side; Business Partner; Communication Standard; Business Network (search for similar items in EconPapers)
Date: 2009
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DOI: 10.1007/978-3-540-85582-8_17

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