Access Services

Ronald Maier (), Thomas Hädrich () and René Peinl ()
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Ronald Maier: University of Innsbruck
Thomas Hädrich: Open Text
René Peinl: IPI GmbH

Chapter 5 in Enterprise Knowledge Infrastructures, 2009, pp 1-42 from Springer

Abstract: The knowledge services discussed in the previous chapter should not be Overview isolated from other applications a knowledge worker uses. On the one hand, users want access to them from within their usual work environment and they want access any time and any place. Therefore, mobile access and desktop-integrated access play an important role for utilization and user acceptance of EKIs. On the other hand, there are some demands imposed by the need to run these infrastructures cost-effectively.

Keywords: Mobile Device; Customer Relationship Management; Access Service; Mobile Access; Cascade Style Sheet (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-540-89768-2_5

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DOI: 10.1007/978-3-540-89768-2_5

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