Sorgenia, Giving Energy to Performance

Stefano Tonchia () and Luca Quagini ()
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Stefano Tonchia: Università di Udine
Luca Quagini: SDG Group

Chapter Chapter 9 in Performance Measurement, 2010, pp 135-148 from Springer

Abstract: Abstract The final chapter provides an analysis of the Sorgenia SpA case study, the first private Italian company operating on the free electricity and natural gas market in Italy. Within this context, which marks the start of the liberalization of the Italian energy market, aimed at creating a free competition system, the complex organisation strategy can not be measured using economic–financial control models alone. Different perspectives must be used in order to measure such business development projects. In this respect, the project realised for Sorgenia, based on the Balanced Scorecard model, recommends the monitoring of a number of Critical Success Factors in both an absolute and relative manner, in an attempt to render performance evaluations as coherent as possible with the strategy plan indications.

Keywords: Business Unit; Critical Success Factor; Balance Scorecard; Target Definition; Professional Profile (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-642-13235-3_9

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DOI: 10.1007/978-3-642-13235-3_9

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