Human Control Capabilities

Toni Wäfler (), Rüdiger Weth (), Johan Karltun (), Ulrike Starker (), Kathrin Gärtner (), Roland Gasser () and Jessica Bruch ()
Additional contact information
Toni Wäfler: University of Applied Sciences Northwestern Switzerland
Rüdiger Weth: University of Applied Sciences
Johan Karltun: Jönköping University
Ulrike Starker: University of Bamberg
Kathrin Gärtner: University of Applied Sciences Northwestern Switzerland
Roland Gasser: University of Toronto
Jessica Bruch: Jönköping University

Chapter Chapter 10 in Behavioral Operations in Planning and Scheduling, 2010, pp 199-230 from Springer

Abstract: Abstract This chapter has been triggered by the experience that the implementation of new information technology (IT) supporting planning, scheduling, and control – although being more sophisticated than earlier systems – does not necessarily result in better control. Also, the experience was made that the implementation of the same IT leads to different results in similar organisations. Against this background, we introduce a process model of control (Sect. 10.2). The model proposes a set of interrelated factors determining control. At its core it assumes that control results as a fit of control requirements and control behaviour. The former is determined by operational uncertainties the latter by control opportunities, control skills and control motivation. Since the implementation of a new IT can have an impact on all these factors it can lead to a misfit of control behaviour and control requirements and hence to low control – even if the new IT itself is more powerful than the old IT. Furthermore, we also discuss motivational influences these changes may have on human behaviour (Sect. 10.3). Finally we derive some practical dos and don’ts when implementing new IT (Sect. 10.4).

Keywords: Individual Control; Situation Awareness; Work System; Control Behaviour; Shop Floor (search for similar items in EconPapers)
Date: 2010
References: Add references at CitEc
Citations: View citations in EconPapers (1)

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-642-13382-4_10

Ordering information: This item can be ordered from
http://www.springer.com/9783642133824

DOI: 10.1007/978-3-642-13382-4_10

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().