Measuring Supply Chain Performance: Current Research and Future Directions

Craig Shepherd () and Hannes Günter ()
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Craig Shepherd: Nottingham University Business School
Hannes Günter: Maastricht University

Chapter Chapter 6 in Behavioral Operations in Planning and Scheduling, 2010, pp 105-121 from Springer

Abstract: Abstract This chapter aims to go some way towards addressing the dearth of research into performance measurement systems and metrics of supply chains by critically reviewing the contemporary literature and suggesting possible avenues for future research. The article provides a taxonomy of performance measures followed by a critical evaluation of measurement systems designed to evaluate the performance of supply chains. The chapter argues that despite considerable advances in the literature in recent years, a number of important problems have not yet received adequate attention, including: the factors influencing the successful implementation of performance measurement systems for supply chains; the forces shaping their evolution over time; and, the problem of their ongoing maintenance. The chapter provides both a taxonomy of measures and outlines specific implications for future research.

Keywords: Supply Chain; Customer Satisfaction; Supply Chain Management; Performance Measurement System; Supply Chain Performance (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-642-13382-4_6

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DOI: 10.1007/978-3-642-13382-4_6

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