Product Centric Organization of After-Sales Supply Chain Planning and Control

Jan Holmström (), Naoufel Cheikhrouhou, Gael Farine and Kary Främling ()
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Jan Holmström: Aalto University
Gael Farine: Ecole Polytechnique Fédérale de Lausanne
Kary Främling: Aalto University

Chapter Chapter 9 in Behavioral Operations in Planning and Scheduling, 2010, pp 187-198 from Springer

Abstract: Abstract Research on after-sales supply chain management has commonly emphasized strategic business aspects and the application of generic operations control principles. The adoption of Internet and identification technology in after-sales operations opens up new and interesting perspectives that may enable a radical reorganization of after-sales supply chain planning and control. This chapter introduces the product centric service concept, which is the particular organizational perspective that is the basis for the reorganization of the after-sales supply chain. A two-layer approach for organizing after-sales supply chain planning and control is described and the potential benefits explained.

Keywords: Supply Chain; Spare Part; Electronic Product Code; Instal Base; Product Instance (search for similar items in EconPapers)
Date: 2010
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DOI: 10.1007/978-3-642-13382-4_9

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