Knowledge Management

Silvio Wilde ()

Chapter Chapter 3 in Customer Knowledge Management, 2011, pp 19-32 from Springer

Abstract: Abstract The previous chapter explained the different definitions of SMEs. It also outlined their difficulties and competition factors. One of these difficulties is the handling of knowledge. Knowledge has been identified as the fourth production factor and hence needs to be managed. It is therefore essential to know how Knowledge Management works.

Keywords: Knowledge Management; Tacit Knowledge; Explicit Knowledge; Practical Knowledge; SECI Model (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-642-16475-0_3

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DOI: 10.1007/978-3-642-16475-0_3

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