Practical Investigation

Silvio Wilde ()

Chapter Chapter 6 in Customer Knowledge Management, 2011, pp 57-77 from Springer

Abstract: Abstract SMEs are ‘the motor’ of the economies in Germany and Europe. Chapter 2 provided various definitions of SMEs and informed about the competitive factors and difficulties that SMEs are facing today. Chapter 3 dealt with the SMEs’ difficulties concerning loss of knowledge on the one hand and knowledge management on the other. It clearly showed their need for differentiation and knowledge management. Chapters 4 and 5 investigated the quality of knowledge exchange – in a company and between a company and its customers.

Keywords: Knowledge Management; Operational Area; Tacit Knowledge; Explicit Knowledge; Customer Relationship Management (search for similar items in EconPapers)
Date: 2011
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-642-16475-0_6

Ordering information: This item can be ordered from
http://www.springer.com/9783642164750

DOI: 10.1007/978-3-642-16475-0_6

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().