Conclusion

Silvio Wilde ()

Chapter Chapter 8 in Customer Knowledge Management, 2011, pp 103-108 from Springer

Abstract: Abstract Based on the results of this book, a final assessment is now provided. The initial question is whether there is a demand for knowledge and where the relevant knowledge comes from. It also clarifies whether the internal sources are sufficient or if external sources are needed. It assesses the quantity and quality of the existing and the provided data. Finally, it examines the correlation between the availability of and the dependence on knowledge and customer data.

Date: 2011
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DOI: 10.1007/978-3-642-16475-0_8

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