Information Technology Enabling Process Execution with MPE

Mathias Kirchmer ()
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Mathias Kirchmer: Accenture

Chapter Chapter 3 in High Performance Through Process Excellence, 2011, pp 37-53 from Springer

Abstract: Abstract Today, business process management (BPM) is a hot topic. But that has not always been like that – although the concept has been around for over 20 years. When I first moved from Germany to the United States in 1995, I expected that every company would be discussing business processes and BPM. Familiar with the process-orientation books of Scheer [1] and Hammer [2], I was certain that BPM was a hot topic in US business, just as it was in Germany. However, this expectation proved to be an illusion.

Keywords: Business Process; Supply Chain Management; Customer Relationship Management; Standard Software; Business Process Management (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-642-21165-2_3

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DOI: 10.1007/978-3-642-21165-2_3

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