Emergent Processes Enabled by MPE

Mathias Kirchmer ()
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Mathias Kirchmer: Accenture

Chapter Chapter 8 in High Performance Through Process Excellence, 2011, pp 119-130 from Springer

Abstract: Abstract Knowledge and the people who work with knowledge have become increasingly important for achieving high performance in today’s business environment. Knowledge workers are people who “think for a living” [1] or, as Davenport, a business process and knowledge management thought leader, defines more precisely, people with a high degree of expertise, education, or experience. The primary purpose of their job involves the creation, distribution, or application of knowledge.

Keywords: Business Process; Knowledge Worker; Business Process Management; External Party; Customer Engagement (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-642-21165-2_8

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DOI: 10.1007/978-3-642-21165-2_8

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