Business Intelligence and Second-Order Cybernetics: The Importance of Knowledge Management

Peter Hechenblaickner ()
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Peter Hechenblaickner: BF-Applications GmbH

Chapter Chapter 15 in Systemic Management for Intelligent Organizations, 2012, pp 249-268 from Springer

Abstract: Abstract Business-Intelligence solutions may serve the purpose of supporting both knowledge management and organizational learning. Systems theory, the cybernetics of observing systems, and differential theory set out a common foundation for the discussion of these concepts. This article argues that organizational learning has to counter the tendency of organizational inertia in order to make a difference to the organization. Business Intelligence may facilitate this in transcending accustomed ways of observation. Knowledge management is presented as a challenging attempt to flexibly organize the organization’s observational behavior. This objective is of crucial importance because, in the end, it is the principal way an organization may prove its competence. In the final part of the paper, “Industrial Health and Safety Management” is highlighted as an example for second-order observations that can be enhanced through Business Intelligence, and is discussed with reference to the Model of Systemic Control so as to place the overall topic in context with management theory.

Keywords: Business intelligence; Knowledge management; Organizational learning; Second-order cybernetics; Competent organization; Corporate epistemology; Industrial health and safety management (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-642-29244-6_15

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DOI: 10.1007/978-3-642-29244-6_15

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