Evaluating Information Quality Dimensions in e-Government Services

Ying Su (), Li YunPing and Yu Xingliang ()
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Ying Su: Institute of Scientific and Technical Information of China
Li YunPing: Puhuarongyi (Beijing) Public Management Consulting Co., Ltd.
Yu Xingliang: Beijing Newskysoft Co. Ltd.

A chapter in LISS 2012, 2013, pp 1345-1350 from Springer

Abstract: Abstract This paper presents a synthetic frame in the area of information quality of e-government services, as a basis for the future construction of a relevant model and ontology. We include 16 different approaches concerning quality of service for public sector in general and e-government more specifically. The tool, eGIQ, draws on previous work in information quality to provide a rounded framework for assessing e-government offerings. The metrics and findings demonstrate not only the strengths and weaknesses of the sites, but also the different impressions of users in China

Keywords: e-government; Information quality; Quality of service (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-642-32054-5_191

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DOI: 10.1007/978-3-642-32054-5_191

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