Decision and Process Intelligence for Services

Jan Vanthienen ()
Additional contact information
Jan Vanthienen: Katholieke Universiteit Leuven

A chapter in LISS 2012, 2013, pp 5-5 from Springer

Abstract: Abstract To meet the needs of customers in services, intelligent decision procedures need to be installed and service processes need to be monitored closely. Research in these areas offers some very promising opportunities. This keynote shows how decision services can be modeled in a straightforward way and flexibly implemented in the service process while maintaining its agility. Moreover, analyzing the processes using process intelligence enables to check and improve the processes and the decisions, such as to advance their effectiveness and efficiency for services.

Keywords: Intelligent decision; Service processes; Process intelligence (search for similar items in EconPapers)
Date: 2013
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-642-32054-5_2

Ordering information: This item can be ordered from
http://www.springer.com/9783642320545

DOI: 10.1007/978-3-642-32054-5_2

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().