Equilibrium Services of Telecom Operators: An Idea of Service Resources Allocation

Mengru Shen (), Feng Luo and Jianqiu Zeng
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Mengru Shen: Beijing University of Posts and Telecommunication
Feng Luo: Beijing University of Posts and Telecommunication
Jianqiu Zeng: Beijing University of Posts and Telecommunication

A chapter in LISS 2012, 2013, pp 583-591 from Springer

Abstract: Abstract Based on the service resources allocation problems that exists in telecom operators’ practical work, the idea of “equilibrium production” is applied from manufacturing to service, and an idea of “equilibrium service” is put forward, which aims at finding out the optimal allocation path and strategy of service resources, proposes equilibrium service model with the value of practical application and makes scientific and reasonable suggestions for telecom operators to enhance their service quality.

Keywords: Equilibrium Service; Service Management; Service Resource Allocation (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-642-32054-5_82

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DOI: 10.1007/978-3-642-32054-5_82

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