Service Philosophy

Jiazhen Huo and Zhisheng Hong
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Jiazhen Huo: Tongji University
Zhisheng Hong: Tongji University

Chapter Chapter 5 in Service Science in China, 2013, pp 129-166 from Springer

Abstract: Abstract Since the twentieth century, business circles have gradually become the mainstay propelling the society progress. Answering the philosophical questions about the direction of social progress is no longer the task of governments, schools and churches only. Enterprises should also play an important role, and answer these philosophical questions with practical actions. The centennial development of enterprises has proved that the scientific and reasonable construction of the missions for enterprises to propel the social progress constitutes the foundation for enterprises to last long. In the service economy era, the top issue facing service enterprises, if they want to create profits by providing service activities, is to identify their service philosophy and answer the question on the basis and direction of enterprise’s existence and development from the philosophical perspective, including the construction of enterprises visions to show the development directions of the enterprise, identifying the social responsibilities to deal well with the relation with other social bodies and planning strategically to be a beacon of strategic thought for the service activities development.

Keywords: Corporate Social Responsibility; Social Responsibility; Social Responsibility Investment; Service Product; Service Strategy (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-642-34497-8_5

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DOI: 10.1007/978-3-642-34497-8_5

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