Service Science Application on Traditional Service Industries

Jiazhen Huo and Zhisheng Hong
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Jiazhen Huo: Tongji University
Zhisheng Hong: Tongji University

Chapter Chapter 9 in Service Science in China, 2013, pp 319-399 from Springer

Abstract: Abstract In the service economy era, modern service industries are the leading industries of economic development. Modern service industrial system is a newly-emerging service industry originated from the advanced stage of industrialization, which consists of the traditional service industries that have been reshuffled by modern information technology and advanced management modes. According to the data of 2010 Statistical Yearbook of China, the wholesales and retail, transport, postal and storage, financing, and real estates were ranked the top five in terms of the added value in the tertiary industry. Actually, the five industries emerged in the primary stage of industrialization or even in the days much before that stage. Currently, they become the key industries of Chinese service industry for two reasons. Firstly, the market demands are released continuously. Secondly, these industries have been reshuffled by modern information technology and advanced management modes in various forms and to various extents. They have become the important components for modern Chinese service industrial system. Moreover, in the process of adopting the principle of market, because of the pressure of competitions, the industries of retail, hospitality, aviation and banking keep exploring scientific management and operations with great efforts and set out on a path to service science application with Chinese characteristics.

Keywords: Commercial Bank; Service Innovation; Civil Aviation; Retail Industry; Hospitality Industry (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-642-34497-8_9

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DOI: 10.1007/978-3-642-34497-8_9

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