The Application of Fuzzy Analytic Hierarchy Process and Grey Relational Analysis in the Taxi Passenger Satisfaction Evaluation

Ting Liu ()
Additional contact information
Ting Liu: Wuhan University of Technology

Chapter Chapter 78 in The 19th International Conference on Industrial Engineering and Engineering Management, 2013, pp 827-836 from Springer

Abstract: Abstract Taxis are an important supplementary and complementary tool of public transport and analysis of passenger satisfaction aims to identify existing problems in the process of taxi service, then to propose improvements. By fuzzy analytic hierarchy process and grey relational analysis, to calculate the weight and correlation degree of the impact factors, then to obtain the key factors. The data analysis shows that the range of between dissatisfaction and the general, it is in the lower level. The waiting time, refusing to take passengers, service attitude and complaints handling are the most dissatisfied factors. The government should improve the overall satisfaction of the taxi passengers from three strategies about raising the price of the taxi, developing the public transport, strengthening management.

Keywords: Evaluation; F-AHP; GRA; Satisfaction (search for similar items in EconPapers)
Date: 2013
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-642-37270-4_78

Ordering information: This item can be ordered from
http://www.springer.com/9783642372704

DOI: 10.1007/978-3-642-37270-4_78

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().