Optimization of Foreground Support Facilities for Commercial Banks Based on Queuing Theory

Jianxin Shi () and Jierong Wang
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Jianxin Shi: Harbin Institute of Technology
Jierong Wang: Harbin Institute of Technology

Chapter Chapter 87 in The 19th International Conference on Industrial Engineering and Engineering Management, 2013, pp 913-924 from Springer

Abstract: Abstract Many scholars have studied bank queuing problem through queuing model. Drawing on the service pack theory and queuing theory, this paper built a new cost-optimized model through the introduction of ATM variables. And the authors selected two bank outlets as the research objects to collect data, and then used MATLAB software for data analysis and processing. Finally, they optimized the support facilities of the selected two bank outlets through this model while trying to make the banks’ total costs and customer waiting costs minimum. The paper also put forward some practical suggestions on the optimization of the bank’s foreground support facilities.

Keywords: ATM; Optimization; Queuing theory; Support facilities (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-642-37270-4_87

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DOI: 10.1007/978-3-642-37270-4_87

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