Analysis of Bank Queueing Based on Operations Research

Liang Li (), Jia-lin Wu and Jin-xiang Ding
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Liang Li: Beijing Institute of Technology
Jia-lin Wu: Beijing Institute of Technology
Jin-xiang Ding: Beijing Institute of Technology

Chapter Chapter 82 in The 19th International Conference on Industrial Engineering and Engineering Management, 2013, pp 777-787 from Springer

Abstract: Abstract This paper considers the bank queueing problem based on M/M/n model. Through the analysis of the special situation of input distribution function and loss of customer, this paper proposes segmented λ input model and the losing customer queueing model. With the actual data collected from the bank, the calculation of the probability of losing customer provides a suggestion for the bank to further improve.

Keywords: Changeable customer arrival rate; Changeable input rate; Impatient customer; Queueing model; Stable distribution (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-642-38391-5_82

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DOI: 10.1007/978-3-642-38391-5_82

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