Research on Mechanism of Capturing of Customers’ Requirements in Process of Concept Design

Hong-bo Shan (), Hong-li Zhou, Bin Ge, Hai-yan Yu and Zhi-hong Sun
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Hong-bo Shan: DongHua University
Hong-li Zhou: DongHua University
Bin Ge: DongHua University
Hai-yan Yu: DongHua University
Zhi-hong Sun: DongHua University

Chapter Chapter 45 in The 19th International Conference on Industrial Engineering and Engineering Management, 2013, pp 419-426 from Springer

Abstract: Abstract Meeting customers’ requirements in process of concept design is critical in the entire design of product, in order to effectively obtain satisfying products, customers’ demands are collected and a relationship matrix between customers’ needs and function technique is established based on system of domain expert. Triangle fuzzy number is applied to proceed with information of the relationship matrix. To get satisfying and easily made products with great market competition, a conversion mechanism of customers’ requirements based on knowledge of product design is proposed. In the process of transforming customers’ requirements to product design parameter, the effect of company’s research and development ability and resources are fully considered. Finally, a case study is provided to illustrate the feasibility of the proposed approach.

Keywords: Concept design; Customers’ requirements; Knowledge of design; Triangle fuzzy number (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-642-38442-4_45

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DOI: 10.1007/978-3-642-38442-4_45

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