Research on ERP Customer Capability Maturity Model Based on PEMM

Zhen-zhen Liu () and Hao-yu Wen ()
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Zhen-zhen Liu: Xidian University
Hao-yu Wen: Xidian University

Chapter Chapter 58 in The 19th International Conference on Industrial Engineering and Engineering Management, 2013, pp 547-554 from Springer

Abstract: Abstract Enterprise Resource Planning (ERP) systems dominate information technology landscape of many companies. Due to the implement of ERP system for enterprise in different levels, a comprehensive and principled method for evaluating the maturity of ERP customer is eagerly needed to determine and control the risks. As a result, based on the framework of Process and Enterprise Maturity Model (PEMM), which conducts assessment of process management and organizational maturity, and the characteristic of ERP customer, the ERP Customer Capability Maturity Model is discussed in this paper. It has two dimensions, one for process maturity and another for enterprise maturity. In addition, it has four areas, which are initial, managing, standardized and optimizing. It is used to qualitatively describe the maturity of the ERP customer and aims to offer an assessment tool for ERP customer, ERP vendor and consultant firm before they implement ERP system.

Keywords: Business process maturity model (BPMM); Capability maturity model integration (CMMI); Enterprise resource planning (ERP); Process and enterprise maturity model (PEMM); Software capability maturity model (SW-CMM) (search for similar items in EconPapers)
Date: 2013
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DOI: 10.1007/978-3-642-38442-4_58

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