Application of LibQUAL+TM and FAHP on Public Library Service Quality Evaluation

Xiao-qing Li () and Jing-zhong Yang
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Xiao-qing Li: Xiamen University of Technology
Jing-zhong Yang: Liming Vocational University

Chapter Chapter 91 in The 19th International Conference on Industrial Engineering and Engineering Management, 2013, pp 853-862 from Springer

Abstract: Abstract The paper is targeted to constitute for Chinese public libraries a service quality evaluation index system with main reference to LibQUAL+TM, so far the most renowned evaluation system of its kind in the realm of library studies. Fuzzy Analytic Hierarchy Process (FAHP) which encompasses both qualitative and quantitative analysis is deployed to evaluate the public library service quality in a comprehensive manner. The system and its evaluation models are incorporated to be conducive in understanding and improving the service quality of Chinese public libraries.

Keywords: Fuzzy analytic hierarchy process; LibQUAL+TM; Public library; Service quality evaluation (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-642-38442-4_91

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DOI: 10.1007/978-3-642-38442-4_91

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