Probabilistic Evaluation of a Business Process Performance

Shin-Guang Chen ()
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Shin-Guang Chen: Tungnan University

A chapter in Proceedings of 2013 4th International Asia Conference on Industrial Engineering and Management Innovation (IEMI2013), 2014, pp 457-464 from Springer

Abstract: Abstract This paper proposes a probabilistic method to evaluation the performance of a business process in a company. A business process (e.g., order fulfillment process, commodity distribution process, etc.) comprises a network of value-added activities, performed by their relevant roles, to achieve the common business goal. A variety of methods are used to manage or improve process. Besides these advances, this paper proposes an innovative evaluation method of business process performance in terms of a simple Bayesian indicator. A numerical example is used to explain the proposed method.

Keywords: Performance evaluation; Probability; Network reliability; Productivity (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-642-40060-5_44

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DOI: 10.1007/978-3-642-40060-5_44

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